Publication: Journal of Commerce
The percentage of ocean freight bookings make via digital channels will double by the end of 2023, according to forwarders surveyed by the neutral non-vessel-operating common carrier ECU Worldwide.
The research, conducted in recent weeks and released by ECU Thursday, found that forwarders anticipate 70% of bookings will be conducted via apps and portals by the end of the year, compared with just 35% currently.
I just wanted to say a big thank you to Mark, Debbie and your teams for the great service we have received from ECU Worldwide. Your willingness and availability at all times are highly appreciated to achieve the service we get from yourselves.
- Allport Cargo ServicesOver a period of many years, Diamond Global Logistics have chosen to place business with ECU Worldwide UK. The service given to us by Ian, mark and their colleagues has been exemplary. In our view, ECU have set standards in customer service that other companies can only dream of. We are approached on a frequent basis by ECU’s competitors but no matter what they claim to be able to offer us, we are never convinced as to their abilities to attain the high standards that we seek in our service providers. In these days of rates being seen to be the all-important factor, with service often being an afterthought by many, ECU are a breath of fresh air in the marketplace. The relationship Diamond Global Logistics has with ECU is one that we place great value upon.
- Diamond Global Logistics
